Privacy Policy

Last updated:

At Espace Vision, your optometry center in Molenbeek-Saint-Jean (Brussels), we take the protection of your personal data very seriously. This policy explains what information we collect, why we collect it, how it is used, and what your rights are.

1. Data Controller

The data controller is:

Espace Vision
Boulevard Léopold II 138B
1080 Molenbeek-Saint-Jean
Phone: 02 410 51 70
Email: expert@espacevision.eu

2. Data We Collect

We only collect data strictly necessary for the provision of our services:

• Identity data: name, first name, date of birth, address, phone number, email
• Health data: eye examination results, optical prescription, visual history (myopia, astigmatism, etc.), history of contact lenses or eyeglasses
• Payment data: billing information (via secure payment terminal – we do not store your banking details)
• Contact data: messages sent via the website or by email

3. Purposes of Processing

Your data is used solely for:

• Conducting your eye examination and establishing your optical prescription
• Providing you with appropriate eyeglasses or contact lenses
• Ensuring post-sale follow-up (adjustments, repairs, comfort assessments)
• Managing billing and mutual insurance reimbursements
• Contacting you only when necessary (e.g., annual appointment reminders, availability of ordered models)

We do not sell or share your data with third parties for commercial purposes.

4. Legal Basis for Processing

The processing of your data is based on:

• Contract execution (examination, sale of eyeglasses/contact lenses)
• Legitimate interest (quality follow-up, visual health reminders)
• Your consent (if you subscribe to a newsletter – optional)

5. Data Retention Period

• Health data (examination, prescription): retained for 20 years in accordance with Belgian healthcare legislation
• Administrative data (billing, contact): retained for 7 years to comply with tax obligations
• Video surveillance data: automatically deleted after 30 days

6. Video Surveillance

Security cameras are installed at the entrance and in the waiting area of our practice, solely for security purposes (protection of persons and property).

Images are not systematically reviewed, are not shared with third parties, and are automatically deleted after 30 days.

A pictogram informs you of the presence of cameras at the store entrance.

7. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate information
• Right to erasure (“right to be forgotten”): subject to legal retention obligations
• Right to restriction of processing
• Right to withdraw your consent at any time
• Right to define post-mortem directives

To exercise your rights, contact us by email at: expert@espacevision.eu. We will respond within 30 days.

8. Data Security

We implement technical and organizational measures to protect your data against loss, misuse, unauthorized access, or alteration.

Medical records are stored in a secure medical software system, accessible only by authorized personnel.

9. Changes to This Policy

We may update this policy. The current version will always be accessible on our website.

Thank you for trusting Espace Vision to care for your vision and your data.