Customer Service - Espace Vision
Your vision, our commitment

At Espace Vision, our customer service goes beyond simple after-sales support. It begins from your very first contact and continues over time, because your vision evolves, and your visual comfort deserves ongoing attention.

Our team, comprised of qualified optometrists and experienced vision consultants, supports you with care, expertise, and transparency, without sales pressure, for a lasting relationship of trust.

Location

Comprehensive eye exams
The foundation of any good care

Standard optometric examination: visual acuity, refraction, eye health (digital fundus examination), intraocular pressure (breathless tonometer).

Functional vision assessment (upon request): for professionals working remotely, children experiencing learning difficulties, or seniors suffering from eye strain.

Free examination: offered with no obligation if you purchase your glasses or contact lenses from us.

Duration: 30 to 45 minutes, no rush, no overbooking.

Custom-made glasses, from fitting to adaptation

We don’t just sell eyewear — we craft personalized visual experiences tailored to your face, personality, and lifestyle.

Bespoke frame selection: Our opticians guide you toward the perfect frame based on your facial shape, complexion, and daily needs — whether you’re working at a desk, driving, or staying active.

Advanced lens technologies:
– Single vision: reliable, cost-effective correction for everyday clarity.
– Premium lens options:

Progressive designs (Varilux, Zeiss, Hoya): seamless vision at all distances with minimal adaptation time.
Multi-coated anti-reflective: crystal-clear vision without distracting reflections — perfect for night driving and screen work.
Photochromic technology (Transitions®): automatically adapt from indoor clarity to outdoor sun protection.
Blue light protection: reduce digital eye strain from smartphones, tablets, and computers.
High-index ultra-thin: powerful correction with minimal lens thickness and weight.

– Precision centring: custom measurements for pupillary height, posture, and reading distance ensure optimal optical performance.
– Lifetime adaptation support: complimentary follow-ups at 1 week, 1 month, and whenever needed to guarantee lasting comfort and clarity.

Contact lenses
Learning, trying and following up

First time trying contact lenses? You’re in good hands — we’ll walk you through every step with confidence and care.

Hands-on training included:
- Master safe insertion and removal techniques (with magnifying mirror)
- Learn essential hygiene and storage protocols
- Spot early signs of discomfort before they become issues
Risk-free in-office trial: experience 20–30 minutes of lens wear to feel the clarity, comfort, and freedom firsthand.
Tailored support by life stage:
- Kids & teens: myopia control with Ortho-K or specialized soft lenses
- Adults: crisp vision for astigmatism (toric) or presbyopia (multifocal)
- Seniors: moisture-rich lenses designed for dry-eye comfort
Seamless home delivery: automatic refills of your preferred lenses, delivered to your door

Care Designed for Every Life Stage

👶 Children (Age 3+)
Early detection of amblyopia, strabismus, and vision-related learning challenges. Durable, unbreakable frames (Miraflex, Nano Vista) with breakage guarantee. Child-friendly, non-invasive testing. School and orthoptist collaboration available.

👩‍💼 Adults (18–60)
Combat digital eye strain, optimize driving vision, enhance precision tasks. Specialized lenses for remote workers with expanded intermediate zones. Discreet contact lens options: multifocal or daily disposables.

👴 Seniors (60+)
Comprehensive screening for glaucoma, AMD, and cataracts. Premium progressive lenses with wide fields of view for stairs and reading. Ultra-lightweight, non-slip frames (Silhouette, titanium). Post-surgical monitoring included.

✨ Lifetime Support Included
• Free cleaning & adjustments at every visit
• 30-minute quick repairs (broken arms, missing screws)
• INAMI-compliant invoices for mutual insurance reimbursement
• Annual check-up reminders (opt-in)

🎯 Our Promise: Honest Advice, Not Pushy Sales
We won’t sell you what you don’t need. If your current glasses work, we’ll say so. If basic lenses suffice, we won’t upsell. Your trust matters more than any single transaction.

Frequently Asked Questions

How much does an eye exam cost at Espace Vision?

A comprehensive optometric examination costs €35.
It is partially reimbursed by your mutual insurer (typically between €10 and €20, depending on your supplementary insurance plan).
For children under 18, reimbursement is often higher (up to 100% depending on the mutual insurer).

Do I need a medical prescription to see an optometrist?

No. In Belgium, you can consult an optometrist without a prescription or referral.
Optometrists are first-line healthcare professionals authorized to perform comprehensive eye examinations, detect visual disorders, and prescribe corrective solutions (eyeglasses or contact lenses).

How often should I have an eye examination?

Children: at age 3, then every 1 to 2 years
Adults (18–60 years): every 2 years, even without symptoms
Seniors (60+ years): once a year (increased risk of glaucoma, AMD, cataracts)
Contact lens wearers or post-operative patients: at least once a year

Do you offer premium progressive lenses (Varilux, Zeiss, etc.)?

Yes, we offer high-end progressive lenses from leading manufacturers:
Varilux (Essilor), Zeiss, Hoyalux (Hoya) and Nikon.
We perform precise centring with individual measurements (pupillary height, posture, reading distance) for optimal comfort.

Can I try contact lenses before buying?

Absolutely! We offer a complimentary contact lens trial during your fitting appointment.
You’ll wear the lenses in-store for 20 to 30 minutes while we assess comfort, mobility, and visual clarity.
No obligation — you’ll leave with all the information needed to decide with confidence.

What documents should I bring for my first appointment?

Simply bring:

Your ID card
Your mutual insurance card (for reimbursement)
Your current eyeglasses (if you wear any)
A recent prescription (if you have one, but it is not mandatory)

Do you offer frames for children?

Yes, we offer a selection of durable, lightweight frames for children aged 3 and up, including specialized brands like Miraflex (metal-free, unbreakable) and Nano Vista.
All our children’s frames come with a breakage warranty and free lifetime adjustments.

How long does an appointment take?